A front desk associate is typically the first person that customers see when they come to a hotel, health care facility, or other agency. As a front desk or front office associate, you are responsible for performing various administrative job duties. Some examples of these duties include greeting customers, maintaining office visitor records, handling customer inquiries, and accepting cash payments

Customer Service Representatives typically listen and respond to customers’ needs and concerns, provide information about products and services, take orders, determine charges, and oversee billing or payments, review or make changes to customer accounts, handle returns or complaints and record details of customer contacts and actions taken. They may refer customers to supervisors, managers, or others who can help.